Frequently Asked Questions


What makes Munique NewYork unique?

MUNIQUE NewYork is in business to make difference in women lives. We donate a portion of our proceeds to fund access to education for millions of women who cannot afford to have one.

We are inspired by women who wear them. Empowered to inspires others to feel good, free from self-doubt and believes in their potentials to stand for themselves and for their children.

We are here to help women to find the ideal lingerie for their unique styles and shape to feel beautiful and confident inside out.

How do you ensure quality?
Our team has many years of experience in manufacturing bra, panty and other lingerie styles. All our factories had established quality control system to ensure all products are well-made before shipping to our customers.
How do I care for my lingerie?
We all have our favorite lingerie that we want to last forever. If you invest in a quality bra you’ll want to enjoy it as long as possible. With a little extra love and care you can extend the life of your bra significantly.

Here are our top tips on how to care for your bra! Please check out our recommended “care instructions”  at the bottom of this page.

How do I connect with the lingerie experts?
You can use the chat bar in the bottom of the site, Monday through Friday, 10am-5pm. In case our customer service is unavailable, please leave a message in the chat box and we’ll get back to you as quickly as we can.

You can also reach us by sending email to anytime, anywhere.


When will I be charged for my order?
All orders are charged at the time of checkout. Our system does not save your payment details past the checkout point for security purposes.
How much is shipping?
The shipping cost is based on the shipping destination of your order. The actual shipping cost will be calculated at the final check out of your order.
When will my MUNIQUE NewYork order ship?
Once your order is placed, you’ll receive an email confirming we have received it. Orders take 3-5 business days to process and once shipped you will receive a confirmation email complete with tracking information. Please note: we do not have the ability to change your shipping address once your order has been placed.
How long will it take for me to receive my MUNIQUE NewYork pieces?

Once your order is placed, you’ll receive an email confirming we have received it. For orders placed within the country, local shipping carriers are usually delivered within 7-10 business days
from when the order ships. The shipping carrier may experience delays once the package ships.

Saturday and Sunday are excluded from shipping days.

Please Note: If you select EXPRESS shipping and place your order after 11am local time, you must allow 2-3 processing day and three (3) full shipping days to receive your order.

Do you ship internationally?
No shipment outside the country is available at the moment.
My order hasn’t shipped yet - Can I change/cancel it?
All orders begin to process in our warehouse systems within 1 business day of being placed. Many orders will begin to process the same day. Due to this, it is very unlikely that our team will be able to modify or cancel your order


What’s your return & exchange policy?
Please check out our Return & Exchange
How do I ship my return order?

Visit  to initiate your return and use the generated shipping label to package your item(s). Return shipping is via designated service and your return can be dropped at designated location for MUNIQUE NewYork.

Make sure to print and attach the MUNIQUE NewYork return label. We cannot process your return if you do not use a MUNIQUE NewYork return label on your box. Our return label includes specific information that allows us to process your return quickly and ensure you receive the replacement or credit coupon.

MUNIQUE NewYork is not responsible for missing return packages. We recommend getting a receipt for your return drop-off as proof of return postage.


  • Any merchandise marked FINAL SALE.
  • All panties and bodysuits are FINAL SALE.
  • Damaged merchandise is not eligible for return, and you will be charged the full amount
    of the item(s).
I submitted my exchange request. How long will it take to receive my exchange item(s)?
Exchanges can take up to 5-10 business days from when we receive your return item(s).
I’m having trouble exchanging my order. What should I do next?
Email  and we’d be happy to initiate a new exchangeorder for you!
How do I know if an item is considered final sale?
Final sale items are noted in the “Details” section of the item’s product description page.


How do I know what size to get?
Check out our Fit & Size Guide here for directions on how to measure for the best fit.
Can you provide more information about a style?
Specific fit and style details can be found on each product page, or you can always email us, or use our chat bar at the bottom of this site and we’d be happy to tell you more.


Don’t wear the same bra everyday.
“But I love it!” I know, I know. But just like you, your bra needs to take some time to rest. Give it a breather and only wear it every other day to help it retain its shape. If you’re really dreading saying goodbye for 24 hours, buy two of the same bra and alternate.
Wash on a cold & gentle cycle.

I know what you’re thinking. You thought I was going to tell you to hand-wash your bras. While that is ideal, we’re taking baby steps here, and sometimes you just have to side on convenience. But, if you’re feeling extra, you can learn a little something about hand-washing here.

Anyway, this is simple. Prolonged exposure to hot water will break down the elastic in your bra, which will seriously change the fit and amount of support your bra gives. So just wash with cold water, okay?

Fasten the clasps before you put it in the washing machine.
Fastening the clasps of your bra prevents it from being pulled and twisted in every direction. It also saves the other clothes you have in the load from being caught, snagged, and torn.
Use a lingerie bag.

Not only do lingerie bags keep your bras from stretching on the spin cycle, but they also protect the more delicate fabrics in your bra from the other materials in your load. We’re all guilty of having put our jeans and beach towels in the washer with our bras. It’s okay.

Actually, it’s not that okay. But a lingerie bag will at least justify your mixed load. Bottom line, if you want your bras to keep their shape and stay soft and supportive, use the lingerie bag.

Be picky about your detergent.

Listen. I believe in the power of Tide and OxiClean™ as much as the next person, but I’m sorry to admit that your bra is not feelin’ it.

There are two ingredients in your detergent that your bra is seriously allergic to: bleach and alcohol. Both of these ingredients will break down the lycra, spandex, and elastane fibers in your bra. Plus, they’ll make the fun colors and designs you love so much fade. Enter, a dingy and unsupportive bra. Pass.

Next time, opt for a natural and gentle detergent. It’s safe to assume that anything that says “tackles tough stains” is not safe for your bra.

Break up with your dryer.
Seriously, it’s got to go. Just like hot water breaks down the elastic of a bra, the heat from your dryer will do the same. Dryers can also be pretty harmful to the underwire of your bra, making it more prone to pop or break (if you know that pain, you know). If that wasn’t enough to make you walk away, the heat from your dryer can straight-up shrink your bra. That’s strike three on the dryer. Out.

Give your bralettes some love, too.
Alas, the easy and thoughtless step you’ve been looking for. No, different types of bras do not require different types of care. That means you can wash all your bras at the same time—fasten the clasps and put two or three in the same lingerie bag! Whatever you do, make sure you give your lace bralettes and T-Shirt bras the same love and attention you give your favorite push-up. They deserve it.


And get the latest updates on products and promotion by Munique NewYork!

    And get the latest updates on products and promotion by Munique NewYork!